Why is my Paramount Plus not working only on my Android phone?

It’s likely a location permission issue. Go to Settings > Apps > Paramount+ > Permissions and ensure Location is allowed.

Does clearing cache delete my watch history?

No. Your watch history is saved in the cloud. Clearing cache only deletes temporary files on your phone.

Why does the screen go black only during ads?

This often indicates an ad-blocker is interfering. The app tries to play an ad, fails, and gets stuck on the black screen.

How can I fix the Paramount Plus black screen on my Android TV or Chromecast?

For Android TV and Chromecast, the black screen is often caused by 'Energy Optimizer' settings or an overloaded system RAM. Go to Settings > Device Preferences > Energy Saver and turn it off. Additionally, unplug your TV from the wall for 30 seconds to perform a 'cold boot,' which clears the system memory better than a simple remote restart.

Is my Android version too old for Paramount Plus in 2026?

Paramount Plus requires Android OS 5.0 (Lollipop) or higher, but for the best experience in 2026, you should be on Android 10 or later. If your device is running a very old version of Android, the security certificates (DRM) may have expired, causing the video player to remain black. Check for a System Update in your phone settings to see if an upgrade is available.

Why is Paramount Plus showing a black screen but I can still hear audio?

If you have sound but no video, this is usually a Handshake Error (HDCP). This happens when your Android device thinks the screen or cable is not 'secure' enough to play protected content. To fix this, lower your video quality in the app settings from 'High' to 'Data Saver' or 'Standard' to see if the image returns. If you are using an HDMI adapter for your phone, try a different cable.